Refund & Cancellation Policy

Refund and Cancellation Policy - Recivo.ai : This Refund and Cancellation Policy ("Policy") is a binding agreement between you ("Customer") and YIKES TECHNOLOGY PRIVATE LIMITED, 4084 PRESTIGE SOUTH RIDGE, 125 HOSAKEREHALLI CROSS, BANASHANKARI STAGE 3, Bangalore - 560085 ("Company"), governing the terms under which subscriptions to Recivo.ai may be cancelled and refunds may be issued. This Policy forms part of and should be read in conjunction with the Terms and Conditions available at www.recivo.ai/terms-conditions. By subscribing to, accessing, or continuing to use Recivo.ai, you confirm that you have read, understood, and agreed to be bound by this Policy. If you are subscribing on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to this Policy.

1. Overview

This Refund and Cancellation Policy outlines the terms under which subscriptions to Recivo.ai ("the Service") may be cancelled and when refunds may be issued. By subscribing to or using Recivo.ai via www.recivo.ai, you agree to this policy.

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2. Subscription Model

Recivo.ai operates on a prepaid, subscription-based billing model. Customers are billed in advance at the start of each billing cycle (typically monthly or annually, as per the selected plan).

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3. Cancellation Policy

• Customers may cancel their subscription at any time through their account settings or by contacting support.
• Cancellation will take effect at the end of the current billing cycle unless otherwise requested.
• Access to the Service will continue until the effective cancellation date.

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4. Refund Policy

4.1 Pro-rata Refunds

If a subscription is cancelled before the end of a billing cycle, Recivo.ai will process a pro-rata refund for any unused portion of the subscription period, subject to the following conditions:

• The refund applies only to prepaid subscription fees charged at the beginning of the billing cycle.
• The unused period is calculated from the effective date of cancellation to the end of the billing cycle.
• Refunds will be processed for the unused portion on a proportional basis.

4.2 Eligibility

Refunds are applicable only for:

• Monthly or annual subscription fees
• Charges collected in advance for the upcoming billing period

Refunds are not applicable for:

• Usage-based charges (if applicable)
• Add-on services, setup fees, or one-time charges
• Periods where the Service has already been fully consumed

4.3 Processing Timeline

• Approved refunds will be processed within 7-10 business days from the date of cancellation confirmation.
• The refund will be issued to the original payment method used during purchase.
• Actual credit timelines may vary depending on the payment provider or bank.

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5. Exceptional Cases

Recivo.ai reserves the right to:

• Deny refund requests in cases of abuse, misuse, or violation of the Terms of Service.
• Provide refunds outside this policy at its sole discretion under exceptional circumstances.

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6. Billing Disputes

If you believe you have been incorrectly charged, please contact our support team within 7 days of the invoice date. We will investigate and resolve the issue promptly.

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7. Changes to This Policy

Recivo.ai may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page and will become effective upon publication.

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8. Contact Us

For cancellation requests, refund queries, or billing support, please contact us using the details below.

Contacting Us: Please contact us by emailing to hello@recivo.ai with any questions regarding these Terms of Use.

By subscribing to Recivo.ai, you acknowledge that you have read and understood this Refund and Cancellation Policy.