Review Recivo's Terms & Conditions outlining the legal framework for using our AI-driven sales platform, including user responsibilities and service terms.
Last updated: April 29, 2026These terms of use ("Terms" / "Agreement") are a binding legal contract between you ("Customer") and YIKES TECHNOLOGY PRIVATE LIMITED, 4084 PRESTIGE SOUTH RIDGE, 125 HOSAKEREHALLI CROSS, BANASHANKARI STAGE 3, Bangalore - 560085, having its registered office at the provided address to govern the usage of the Recivo platform provided as a software as a service by Company, together with any materials made available by Company on or through the platform ("Software") by the Customer. Your access to and use of the Software is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Software. By accessing or using the Software, you are agreeing to these Terms (as applicable). If you are using and/or accessing the software as an employee, agent, or contractor of a corporation, partnership or similar entity, then you represent that you have the authority to bind such entity in order to accept the Terms. These Terms are subject to terms of any such contracts that the Customer might enter into with the Company including any order forms entered into by Customer and Company governing the access to the Software ("Order Form").
Modifications to these Terms: From time to time, Company may modify these Terms by posting the updated Terms at https://www.recivo.ai/terms-and-conditions or any other link designated by Company. Company may notify Customer of material changes, such as through communications via Customer's User Account on the Software, email, or other means. Your continued use of the Software after any update to these Terms constitutes your acceptance of such changes. Company and Customer may be referred to individually herein as a "Party" or collectively as the "Parties".
The "Effective Date" of this Agreement is the date which is the earlier of (a) Customer's initial access to the Software; or (b) the effective date mentioned in the Order Form.
This General Terms and Conditions ("Agreement") is entered into by and between:
A. For customers in India: YIKES TECHNOLOGY PRIVATE LIMITED, 4084 PRESTIGE SOUTH RIDGE, 125 HOSAKEREHALLI CROSS, BANASHANKARI STAGE 3, Bangalore - 560085.
B. For customers in the US: 16192 Coastal Highway, Lewes, DE 19958, Delaware.
1. Subject to the Order Form and the terms of this Agreement, Company will provide Customer a limited, revocable, non-transferable, non-sub-licensable and non-exclusive licence to use and access Software in accordance with the Service Level Terms and reasonable technical support services. This Agreement will also govern any Statement of Work covered under the Order Form describing any Additional Services to be provided by Company to Customer.
2. This Agreement is on a non-exclusive basis and the Company shall not have any exclusive right or obligation to provide the access to the Software under this Agreement to the Customer. Customers shall be free to subscribe to any other software from any other person.
1. Customer will not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Software; (b) modify, translate, or create derivative works based on the Software; (c) use the Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or (d) remove any proprietary notices or labels from the Software.
2. Customer shall refrain from uploading, submitting, or transmitting any confidential, proprietary, or sensitive information onto or through our software. This includes, but is not limited to, sensitive personally identifiable information (PII), financial data, trade secrets, and any other information deemed confidential by the Customer or by applicable laws and regulations.
3. Customer represents, covenants, and warrants that Customer will use the Software only in compliance with the terms of the Order Form, this Agreement and all applicable laws and regulations.
4. Customers shall be responsible for maintaining the Customer account and passwords in a secure manner to avoid any unauthorized access to the Software.
5. Customers shall comply with all applicable law including those regulating privacy or data protection and the collection, storage use and disclosure of Personal Data while using and accessing the Software.
6. Customer consents to receive communications from the Company through electronic means, including email, SMS, calls or other such means in connection with its use and access to the Software.
1. Each Party (the "Receiving Party") understands that the other Party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business that is marked as confidential or proprietary. Proprietary Information of Company includes information regarding features, functionality and performance of the Software. Proprietary Information of Customer includes Customer Data and non-public data provided by Customer to Company to enable the provision of the Software. The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use or divulge to any third person any such Proprietary Information other than employees with a need to have access for the purposes of this Agreement.
2. Notwithstanding anything to the contrary, Company shall have the right to access, collect, use, process, store, and analyze meta data and other information relating to the provision, use and performance of various aspects of the Software to improve and enhance the Software and to produce Anonymized Data. Company may use, process, store, disclose and transmit the Anonymized Data for any purpose without restriction or obligation to Customer.
3. The Receiving Party shall, upon the Disclosing Party's written request, securely destroy or return all of the Disclosing Party's Proprietary Information in the Receiving Party's custody or control.
1. The Company will bill the Customer as per the fees specified in the Order Form and any other amounts owing under this Agreement. All Fees and other charges will be invoiced and payable by the Customer in the currency specified by the Company in the Order Form. Company reserves the right to revise the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Term or then-current Renewal Term. If Customer reasonably believes that Company has billed Customer incorrectly, Customer must notify Company no later than 15 days after the closing date on the first billing statement in which the error appeared. The inquiries should be directed to Company's customer support department at hello@recivo.ai.
2. Subject to the terms set forth in the Order Form, Company may choose to bill through an invoice, in which case, full payment for the invoices issued must be received by Company within 15 days of the invoice date. Unpaid amounts are subject to immediate termination or suspension of this Agreement. Customer shall be responsible for all taxes associated with services contemplated under the Order Form.
3. The Fees for the Services do not include any taxes, levies, duties, or similar governmental assessments of any nature. Customers shall be responsible for all Taxes associated with Services contemplated under the Order Form.
1. Customer shall retain all ownership and intellectual property rights in and to Customer Data. Customer hereby grants to Company and its Affiliates a non-exclusive, transferable, sub-licensable, royalty-free license to use, copy, transmit, modify, distribute, publish, display, process, and host the Customer Data to provide the Services, in accordance with Company's Privacy Policy, and to operate, improve, expand, and modify Company's Services.
2. In providing access to the Software, Company may use or include any Company IP that was licensed, procured, or developed by or for the Company, which shall at all times be owned by the Company. The Company shall at all times own and retain all right, title and interest in and to the Software, any documentation, and any derivative works, improvements, enhancements, modifications or updates.
3. Reservation of Rights. Each Party grants the other only the licenses and rights to such Party's intellectual property as expressly set out in this Agreement.
4. Customer may voluntarily post, submit, or otherwise communicate to Company any questions, comments, suggestions, ideas, original or creative materials or other information about the Services (collectively, "Feedback"). Customer grants to Company a perpetual and irrevocable license to use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to Customer.
1. These Terms of Use will remain in effect until terminated. These Terms of Use, and your rights and licenses hereunder, will terminate immediately upon your breach of these Terms of use.
2. You may terminate these Terms of Use by discontinuing your use of Recivo and the Services at any time.
3. Recivo may terminate the Services and/or these Terms of Use, or limit or terminate your access to the Services and block, remove or discard your meeting information at any time for any reason.
4. The sections entitled "Intellectual Property Rights; Licenses", "Term and Termination", "Warranty Disclaimer and Limitation of Liability", "Liability Waiver", "Indemnification and Release", and "Miscellaneous" shall survive any termination of these Terms of use.
1. Each Party represents and warrants that it has validly entered into this Agreement and has the legal power to do so.
2. NEITHER COMPANY NOR ITS AFFILIATES OR LICENSORS MAKE ANY REPRESENTATION OR WARRANTY ABOUT THE SERVICES, INCLUDING ANY REPRESENTATION THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND COMPANY PROVIDES THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY, ITS AFFILIATES, AND THEIR RESPECTIVE LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE.
1. Indemnification By Company. Company will defend Customer against any claim made or brought against Customer by a third party alleging that Customer's use of the Software in accordance with this Agreement infringes or misappropriates such third party's intellectual property rights, and Company will indemnify Customer from any damages, reasonable attorneys' fees and costs finally awarded as a result thereof, provided that Customer (a) promptly gives Company written notice of the claim, (b) gives Company sole control of the defense and settlement, and (c) gives Company all reasonable assistance.
2. Indemnification By Customer. Customer will defend Company and its affiliates against any claim made or brought against Company by any third party alleging that Customer Data or Customer's use of Customer Data with the Software infringes or misappropriates the intellectual property or other proprietary rights of a third party or violates applicable law, and indemnify and hold Company and its affiliates harmless from and against any and all damages, liabilities, fines, penalties, settlements, reasonable attorneys' fees, costs, and expenses incurred in connection therewith.
1. In no event will either the Customer or the Company have any liability to the other Party or to any third party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or under any other theory of liability.
2. The Company's aggregate liability arising out of or related to the Agreement will not exceed the total amount paid by Customer hereunder in the period of billing preceding the last event giving rise to the liability ("Standard Cap").
3. The Company's aggregate liability for any loss incurred by the Customer due to any breach of confidentiality or intellectual property obligations shall not exceed, in the aggregate, three times the Standard Cap.
4. Company shall not, in any manner, be held liable for any loss or damage the reasons of which are attributable to the Customer.
1. Company will implement and maintain commercially reasonable industry standard physical, technical, and organizational measures and safeguards designed to protect the Customer Data against unlawful or accidental access to, or unauthorized processing, disclosure, destruction, damage, or loss. Company will promptly notify Customer of any incidents affecting the confidentiality, integrity, or availability of Customer Data.
2. Customer-collected data is stored in the database until the customer is active. Once a customer is offboarded, data will be retained for five weeks in active storage. The data is archived for a year in cross-region backup managed by the cloud and is deleted at the end of this period securely to prevent unauthorised access or recovery of the data.
1. Recivo and its employees are in constant development of new services, technologies, service enhancements, processes, materials, and marketing and promotional plans.
2. We welcome you to submit your ideas for us to review. However, if and when you submit any ideas or suggestions: (a) all information you submit will be treated as non-confidential and non-proprietary; (b) all information you submit will become the property of Recivo; (c) You will be solely responsible for any submission, including the legality, reliability, appropriateness, originality and copyright of such submission; (d) Recivo reserves the right, in its sole discretion, to reproduce, disclose or otherwise use, any such information for its own benefit; and (e) Recivo will not pay you or others for any such information, use, reproduction or disclosure.
1. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
2. This Agreement is not assignable, transferable or sub-licensable by Customer except with Company's prior written consent. Company may transfer and assign any of its rights and obligations under this Agreement without consent.
3. This Agreement is the complete and exclusive statement of the mutual understanding of the Parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement.
4. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever.
5. Company may provide Customer with notices via email or the Software. All notices under this Agreement will be in writing. Company will provide Customer with legal notices by email to the email address provided by Customer on the applicable Order Form. Customer must provide notices to Company by email to hello@recivo.ai, marked "Attention: Legal Department".
6. The Parties shall work together in good faith to issue at least one mutually agreed upon press release within 90 days of the Effective Date, and Customer otherwise agrees to reasonably cooperate with Company to serve as a reference account upon request.
7. Each Party acknowledges and agrees that the other may suffer irreparable damage in the event of a breach or threatened breach of any provision of this Agreement pertaining to the protection of a Party's intellectual property rights or Proprietary Information.
8. If Customer has any questions about the Services or this Agreement, Customer may contact Company via email at hello@recivo.ai.
Contacting Us: Please contact us by emailing to hello@recivo.ai with any questions regarding these Terms of Use.